Pay over 3 interest-free installments with Klarna FREE SHIPPING OVER 220€ - USE CODE "FREESHIPPING" - IT ONLY HOW TO MAKE A RETURN? HOLYSOUND VOL.14 ON SPOTIFY MID SEASON SALE UP TO 50% OFF
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Returns Policy

You have 14 days from the delivery date to make a return.

 

How to make a return?

Request the return authorization online independently.

Open your order confirmation and click on "Follow your order process here." then click on "Request Return".

Select the product you want to return.

Once your return is approved, you can either bring the package to the store at Via del Vantaggio 45/a (RM) or choose a tracked shipping service at your expense.

If, however, the received product is faulty, open your order confirmation and click on "Follow your order process here." then click on "Request Return".

Select the faulty product and write the issue encountered in the "Notes" section.

Our Customer Service will contact you within 24/48 hours.

We do not accept returns for merchandise discounted over 50%.

 

Refund

You will receive a refund for the returned items once they have arrived in perfect condition at our warehouse.

The refund timing depends on the payment method chosen during the purchase.

Shipping fees and customs charges will be deducted from the refunded amount.

 

Exchange of Goods

We do not offer exchanges, but in this case, you need to proceed with the return and place a new order.