Return Policy
You have 14 days upon receipt of your order to return your item(s).
Please note that:
. all returned items must be unworn, unwashed and complete with original tags and packaging.
Items returned in non-resalable conditions, won’t be eligible for a refund.
. you have to use an outer packaging to protect the shoe box when returning footwear.
Since it is part of the product, any damage to the shoe box may result in the return being refused.
Exchange
This is not an option that we offer.
If you realize you bought the wrong size, you will need to make a new order and open a return request for the wrong size.
Return Shipping
You will take care of shipping your item(s) back to us.
Below is our shipping address for returns:
Online Returns c/o Holypopstore
Passeggiata di Ripetta 22
00186 Roma - Italy
Flawed Item
Once the flaw has been ascertained, we will arrange the pick-up of the flawed item(s) at an address provided by you.
Please note that we cannot offer any return/refund if the item(s) has been worn, used or washed.
Import Duties
When returning item(s) from outside the EU, you may incur import duties.
They are charged once the parcel reaches its destination country and customers must take charge of them.
Please note that we will deduct any eventual import duties related to your return from your refund.
Refund
We usually take care of return within 2 business days upon receipt and you will receive an email update about it.
During the sales period it will take a few more days.
We issue refunds through the same payment method you used for your order.
Paypal refunds will appear immediately on your account.
Credit card refunds may take up to 10 business days before showing up, due to varying processing times among payment providers.
Please note that shipping costs are not refunded (expect in the case of flawed items).
This applies both to the original shipping costs and to the return shipping costs.
